Return & Refund Policy

Order Cancellation, Return, and Refund Policy

*Thank you for shopping at tailtreds®. We want to ensure your experience with our cat clothing is seamless. Please read our policy below regarding orders, returns, and refunds.*

1. Order Cancellation

We accept order cancellations under the following conditions:

Unpaid Orders

If your order has not been paid, you may cancel it directly or contact us for assistance.

Paid Orders

Paid orders can be canceled within 48 hours of placement for a full refund. Once an order has been processed or shipped, it can no longer be canceled.
To cancel a paid order, please contact us as soon as possible at:
📧 service@tailtreds.com

2. Return & Exchange Policy

We offer a 30-day return and exchange policy from the date you receive your item.

Return Eligibility

To qualify for a return:
  • The item must be unused and in its original condition.
  • It must be returned in its original packaging.
  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase is required.
  • Items returned without prior approval will not be accepted.

3. How to Request a Return or Exchange

Please email service@tailtreds.com with the following information:
  • Order number
  • Item(s) to be returned
  • Reason for return
  • Clear photos or videos (if damaged or defective)
Once approved, we will provide the return address. Please send the item within 7 days after approval and share the tracking number with us.

4. Return Shipping Costs

Customer Responsibility

If the return is due to personal reasons (such as change of mind, wrong size/color), the customer is responsible for return shipping costs.
  • Estimated return shipping cost: $3–$10 per item, depending on size and location.

Merchant Responsibility

If the item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.

5. Refund Process

Once we receive and inspect the returned item:
  • Refunds will be issued to the original payment method within 5 business days.
  • A confirmation email will be sent after processing.
  • Actual arrival time may vary depending on your bank or payment provider.

Refund Deductions

Partial refunds may apply if:
  • The item is returned damaged due to misuse.
  • Original packaging or accessories are missing.

6. Late or Missing Refunds

If you have not received your refund:
  • Check your payment account again.
  • Contact your bank or card provider.
  • If still unresolved, email: service@tailtreds.com

7. Contact Us

For all return, refund, or order inquiries regarding tailtreds® products:
📧 service@tailtreds.com

📞 +85224997879
🏢 Return Address:

GREENWIN INTERNATIONAL GROUP LTD

24-32 Fui Yiu Kok Street

Flat D, 7/F, Metex Hse

Tsuen Wan New Territories

Hong Kong